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Leading Advisory Firm Bet on Microsoft Native ITSM

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How can a professional services firm eliminate shared mailbox chaos, automate ticket creation, and save critical time across L1–L3 support teams? In this ITSM Customer Success Story, Filip Abik (Group IT Infrastructure Manager at Accace) shares how unifying service management and leveraging deep integration with Microsoft Power Platform transformed their IT operations, automated routine workflows, and streamlined issue resolution. Read full case study: https://www.alvao.com/en/references/accace #customersuccess #casestudy #customerexperience #itservicemanagement #microsoft #microsoft365

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